Business Telephone Systems

Service & Support
Below is a list of the most popular phone manufactures. If you don't see your phone system listed below give us a call. We service and support most phones systems on the market.

                  

Purchase
We are your complete resource for information on Business Telephone Systems. Learn about features, options and special considerations for your specific business’ needs.

The most important aspect of choosing a phone system is getting one that is right for your size business. A system that's too small will quickly frustrate your employees and can have a negative impact on your business. And one that's too big is just a waste of money.

Small Business, 5 - 10 Employees

KSU (Key Service Unit) phone systems are the least expensive type of business phone system. They offer standard business telephone features without a central control unit: their features are run by the phones themselves.

While their low price may seem attractive, they're generally not expandable to support your business as it grows. They also don't offer advanced features and may not have good support by telephone vendors

Medium Business, 10 - 40 Employees

If you're business is likely to stay at a fairly constant size, a key system is the most cost-effective choice. However, for growing businesses, hybrid key/PBX systems are expandable and provide all the features you'd need.

Think through your long term plans: if you plan to open multiple offices, grow to 50 or 100 employees, or expand your telephone activities, make sure the phone system you buy is scalable and capable of meeting your needs for years to come.

Large Business, 40 + Employees

As your business grows, basic features like voicemail and auto-attendants are must-haves. Many businesses with 40 employees or more can take advantage of advanced features such as automatic call distribution (ACD) and computer-telephony integration (CTI).

For the ultimate in phone system expandability and functionality, PBX systems are the only choice. The PBX system provides all the power your business will need – no matter how large you get.

As your business grows, your technology decisions become more and more interrelated. Your phone system needs to work with your teleconferencing provider, call center software, and sales force automation system.

Do you have multiple locations, in the US or internationally?

• Small businesses with multiple locations should consider a VoIP phone system, instead of a traditional set up. VoIP (Voice over IP) lets you use data networks instead of regular phone lines to connect your calls.
• There are two primary advantages of VoIP phone systems. First, they provide the full features of your phone system to every phone on the system – even remote offices or home workers. Second, they completely eliminate calling costs between your locations.
• Don't confuse these systems with VoIP service, like Vonage or Skype. Those companies replace your business phone service, your connection to the outside world. A VoIP system in your office simply connects your internal phone network.

Do you have many mobile workers?

• If you have some employees who are often on the road, mobile connectivity is an important consideration. In addition to carefully comparing cell phone services, ask the phone system vendors you're evaluating what features they offer to support mobile workers.
• One helpful feature is the ability to forward calls from a phone extension to a cell phone after a certain number of rings. This "automatic call forwarding" or "follow me anywhere" feature lets callers contact the people they need to reach without worrying about where they are.

Do you have an inbound or outbound call center?

• Any group of telephone-centric employees can be considered a call center. Customer service specialists taking incoming calls and telephone salespeople alike can benefit from call center features.
• The most important is CTI – Computer Telephone Integration. CTI is what allows callers' account information to be automatically called up on your employees' screens as they answer the phone. This makes your call center reps more efficient and increases customer satisfaction.
• For larger call centers, detailed reporting features help you track how long employees spend on each call, average hold times, and other important metrics.

Call us today for a free Quote  407-699-2108